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Most dentists never really do it. They glance at the deposit, see a number that looks about right, and move on. The trouble is that a deposit which looks about right can still be hiding a payment that never arrived at all. Reconciling regularly is what turns "looks about right" into actually knowing, and that foundation is what keeps cash flow predictable and makes embezzlement far harder to hide, in an industry where it affects over 70% of practices.

They can, and some practices do, but it is slower and more error prone than it sounds. Money does not reach the bank the way it was recorded. Credit cards arrive batched a few days later and already net of fees, insurance EFTs land on their own schedule, and checks and cash depend on when someone got to the bank. So the figures you are comparing rarely match on amount or on date, and you end up matching individual payments by hand across different days. Practices that keep it up spend around five hours a week on it, and it is usually the first thing dropped in a busy month.

It has the payments your team recorded. It has no connection to your bank account, so it cannot track any of them through to a successful deposit. Your practice management software knows what was collected. Only your bank knows what actually arrived. CenturyDoc connects the two.

A CPA will typically review your totals for tax purposes, usually once a year. That work does not include checking each payment in your ledger against the deposit that settled it. A payment that was recorded but never reached the bank gets absorbed into a total, and nobody sees it. CenturyDoc checks line by line, every week.

Three things get in the way. (1) Patient payment data should not go into a general chatbot, which is a HIPAA exposure your practice does not need. (2) Reconciliation is not one question, it is a weekly routine: getting the data out of your practice software, formatting it, lining it up against your bank records, and repeating that every week for every location. (3) Knowing what to look for is specialist knowledge. There are AIs that spot decay on an X-ray better than a general model ever will, because they were built and trained for exactly that, and reconciliation is no different. Ask a general chatbot and you get a surface-level answer. CenturyDoc handles all of it behind the scenes and gives your whole practice one place to work from.

Dentrix, Open Dental, Eaglesoft, Curve and more. If yours is not supported yet, get in touch and we will work with you on it.

Through Plaid or QuickBooks, with read-only access to your business account. That is enough to see deposits and transactions, and not enough to move money. Your banking credentials are never stored.

CenturyDoc is HIPAA compliant, and a Business Associate Agreement is already part of our terms. It takes effect automatically when you sign up, so there is nothing separate to request or chase down. We read your payments ledger and your bank’s deposit records, which is the minimum needed to reconcile and nothing more.

About five minutes, in two steps: connect your practice management software, then link your bank. It is entirely self service, and our team is available to help if you would rather not do it alone. Your first report looks back over your existing history, so there are findings to act on straight away instead of waiting to accumulate them.

There is no contract. Every plan starts with a 7-day Plus trial that does not ask for a credit card, and you can cancel any time. Annual billing saves 20% if you want it.

Yes, on Plus and Enterprise. Everyone works from the same reconciliation data, which is the point. No spreadsheet handoffs, and no arguing about whose number is right. Billing consultants and CPAs tend to like it for a practical reason: it hands them the finished result to act on, rather than the hours of tedious matching they would otherwise have to work through first.